Job Description

Host/Hostess Position at Carter Creek Winery Resort & Spa

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a restaurant/brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.

The ideal candidate will be coordinating dining room reservations and guest seating to assure a seamless transition from the podium to the table. Answer questions about and direct guests to other areas of the property, answer the phones and take restaurant reservations.

Duties:

• Coordinates seating and reservations of the dining room, monitors efficiency of the workflow of the servers under the direction of the supervisor.
• Answer phones within three rings in a courteous and professional manner.
• Meets and greets guests promptly, courteously, and addressing guests by name when possible.
• Escorts guests to tables with proper amount of clean menus and wine lists.
• Maintains a complete working knowledge of the dining room menu.
• Maintains a waiting list with approximate times, directs guests to areas to wait and to inform the guests when their table is ready.
• Handles all guest complaints or dissatisfaction promptly and professionally, informs the manager of all guest issues.
• Anticipates guests' needs at all times.
• Inspects and replaces menus and wine lists that are soiled.
• Performs other duties as assigned by the manager.
• Maintains a professional appearance and demeanor.

Job Knowledge: One year previous restaurant experience preferred. Must be able to speak, read, understand and write the primary language of the workplace. Restaurant experience preferred.

Certificate Requirements: Must be obtained/current upon hire and maintained for duration of employment.

• TABC Certification
• Food Handler's Certification

Benefits (Full-time):

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Benefits (Part-time):

• Employee discounts
• Referral program
• Paid sick time

Schedule:

• Must be available to work all shifts including weekends
• Flexible scheduling
• Additional work available for special banquets or events

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose: Enriching lives by crafting exceptional environments and experiences.

Niche: We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.

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