Job Description
What we offer
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
The Learning and Development Specialist for Revenue Operations plays a pivotal role in enhancing the skills and knowledge of franchise teams to drive business success. This position is responsible for designing, developing, and delivering comprehensive training programs that cover key areas of business development and revenue operations, including Sales, Marketing, and Customer Service strategies. This role supports a diverse audience through in-person, on-demand, and virtual training to boost franchise growth. This role reports to the Manager, Learning & Development.
You will
- Develop and facilitate training on sales strategies, business development, customer success, marketing tactics, and revenue operations for franchises.
- Identify training needs and strategic goals for revenue operations. Provide insights and recommendations based on performance metrics and industry trends.
- Create multi-modal training content, including in-person events, on-demand resources (e.g., videos, e-learning), and virtual sessions.
- Tailor training to learners with varying experience, from novice to veteran sales professionals.
- Incorporate best practices in lead generation, customer relationship management (CRM), and marketing campaigns into training programs.
- Stay abreast of sales and marketing trends to ensure training aligns with current industry standards.
- Monitor the effectiveness of training programs by tracking key performance indicators (KPIs) related to revenue growth, customer satisfaction, and team performance.
- Measure training impact and refine programs based on participant feedback and revenue outcomes.
- Regularly assess gaps in knowledge or skills within franchise teams, and develop targeted learning solutions to address these challenges.
You have
- 3+ years of experience in sales, marketing, business development, or training, preferably in a franchise or service industry.
- Experience designing and delivering training across in-person, virtual, and on-demand formats.
- Strong communication and presentation skills, with the ability to engage diverse audiences.
- Proficiency in SalesForce CRM, learning platforms and content creation tools.
- Deep knowledge of sales, marketing, and revenue generation strategies.
- Ability to translate business concepts into practical training for varied learners.
- Creative and analytical skills to design and assess impactful programs.
Education
• Bachelor's degree in related field preferred, or an equivalent combination of education and relevant work-related experience.
Working Conditions
- Ability to work a hybrid schedule with at least three days per week on-site presence at SERVPRO HQ with some travel for necessary training and corporate events.
- Fast-paced, high pressure office environment.
- Standard working hours based on a 40 hour work week.
- Additional working hours required as needed to complete testing assignments and projects on schedule.
- Work location: On-site/hybrid
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Job Tags
Work at office, Live in, 3 days per week,