IT Help Desk Technician II Job at ICS Managed IT Services, Gastonia, NC

dFlhUFMzcnVWR2VEeVlTT2R4dEdJWmFKL0E9PQ==
  • ICS Managed IT Services
  • Gastonia, NC

Job Description

Job Description

Job Description

We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

Fundamental knowledge in:

-Networks and troubleshooting

-Windows 10/11 / Android / iOS / Mac

-Microsoft 365 Admin Centers 

-Microsoft Security & Compliance

-Microsoft Apps (Outlook, Teams, OneDrive)

-Microsoft SharePoint

-Microsoft Azure/Entra ID

-Microsoft Azure VM Provisioning

-Microsoft Tenant Setup & Migrations

-Dropbox

-Google Admin Console

-Google Drive

-Gmail

 

Installation and troubleshooting :

Servers / Laptops / Workstations / Tablets

Routers / Firewalls / WAN / LAN / SDWAN

Switches / NAS / Access Points / Printers
Low Voltage optional

 

Preferred Certifications:

A+ / Net+ / Microsoft Certs / AWS

 

  • Excellent communication skills (Email, verbal, and follow-up)
  • Ability to meet requirements and deadlines.
  • Demonstrate good work ethics.
  • Ability to troubleshoot:
    • Device IP connectivity
    • Multi-function printers
    • Access points
    • IP phones
    • Workstations
    • Servers & shared resources
    • Switches / Routers
    • Microsoft Windows 7/10/11
    • MacOS
    • Android / iPhone
    • Outlook connectivity problems
  • Interacts well with clients and coworkers
  • Some project management skills
  • Work with sales team and field ops team
  • Prior Help Desk experience required

 

 

Job Tags

Work at office,

Similar Jobs

Compose.ly

SEO Content Writer Job at Compose.ly

 ...About the Role We're seeking a smart, research-driven SEO Content Writer who can create high-impact, accurate legal content that connects with everyday users. While legal...  ...and able to manage multiple assignments in a remote-first team About Our Client Our client... 

TrackFive

Locum Certified Registered Nurse Anesthetist (CRNA) - General Surgery - $216 per hour in Spokane, WA Job at TrackFive

 ...General Surgery CRNA in Spokane, Washington, 99204!Pay Information$216 per hourAbout The PositionAt TheraEx we strive to be the ONE STOP SHOP for our Providers and Clinicians. We bring the "Mom and Pop" culture to our staff to ensure they feel that they are receiving the... 

The Peter G. Peterson Foundation

Research Associate Job at The Peter G. Peterson Foundation

 ...organization, the Foundation engages in grant-making, partnerships, and research to educate and involve Americans from a variety of perspectives...  ...policy specialists who investigate and write about budget and economic policies in the United States. The team also develops and... 

Catalystlabshq

US / European - Tax Manager / Senior / Director (Mountain View) Job at Catalystlabshq

 ..., Crown dependencies, Europe or East Asia. Experience: Trainee/entry-level to senior roles, from Senior Manager to Director and Partner. General...  ...San Francisco Bay Area $70,000.00-$100,000.00 2 weeks ago Union City, CA $75,000.00-$90,000.00 2 weeks ago San Jose, CA $78,... 

bet365

Licensing Analyst Job at bet365

 ...As a Licensing Analyst, you will join the Legal department to support the expansion of our US operations, ensuring compliance with licensing and regulatory requirements in relevant US jurisdictions. The gambling industry is complex, technology-driven, highly regulated...