Job Description

Shannon Library Public Services Manager

The University of Virginia Library invites applications for a Shannon Library Public Services Manager to support the Information Services and Spaces team. This position manages the Shannon Library circulation desks while supervising library staff and student workers. This position will work with the Director of ISS to set the vision for public services in the newly renovated Shannon Library and will work to implement this vision, while coordinating and working with public service managers at other locations. ISS will serve as the pulse of the newly renovated Shannon Library, and this position will communicate and collaborate across library departments to ensure the library is welcoming, runs smoothly, and facilitates access to information. This position reports to the Director of ISS. This is an exempt position at the University of Virginia. Normal work schedule will be Monday-Friday, traditional work hours. Additional hours outside of the normal schedule are expected to occasionally happen based upon the needs of the organization and our patrons.

About the University of Virginia Library: The University of Virginia Library is here to ensure that the University community has the information it needs for teaching, research, and enrichment. Regularly ranked in the top quartile of ARL libraries, UVA Library has six locations, more than 220 staffers, and more than 100 student employees. Additionally, as a major research institution, the Library regularly collaborates with professional organizations such as the Virtual Library of Virginia (VIVA), Virginia Library Association, Association of College and Research Libraries, and others. The University of Virginia Library is committed to a culture of mutual respect, civility, cooperation, mindfulness, accountability, and acceptance of individual differences. Departments and individuals are expected to work together, both in professional collaborations and in creating a culture where all can thrive.

Job Responsibilities

• Manage Shannon Library circulation desk (35%)
• Supervise full-time staff (20%)
• Supervise student assistants (20%)
• Direct patron services (15%)
• Cross-area teamwork and special duties (10%)

Minimum Qualifications: Education: Master's degree in Library Science or other academic discipline. Experience: 5 years of relevant experience required.

Preferred Qualifications:

• 5+ years of library or customer service experience.
• 2+ years of direct supervisory experience, including goal setting, coaching, and performance evaluations.
• Experience supervising both full-time staff and student workers.
• Experience hiring federal work study students.
• Experience managing a budget.
• Experience with integrated library systems, and other library technology solutions.
• Experience creating training resources and providing training to staff.
• Ability to articulate a public services vision for a modern academic research library.

An ideal candidate communicates clearly in both speech and writing, provides courteous and efficient service to library patrons in person and by phone, and shows the ability to work independently as well as collaboratively as part of a team. The UVA Library is interested in reviewing candidates with a broad range of experiences, education, and qualifications. We are dedicated to building a dynamic workplace, so if you are excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to apply anyway.

Physical Demands: Ability to push a full book cart and lift 15 pounds. This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Anticipated hiring range: $80,000 - $90,000, commensurate with education and experience.

Position Type & Work Location:

• This is an exempt-level, benefited position. Learn more about UVA benefits.
• This position is based in Charlottesville, VA, and must be performed fully on-site.

About UVA and the Community: To learn more about UVA and the Charlottesville area, visit UVA Life and Embark CVA.

Application review will begin after January 7, 2025. Preference will be given to applications received by this date.

Additional Requirements:

• Background checks will be conducted on all new hires prior to employment.
• This position will not consider candidates who require immigration sponsorship now or in the future.

How to Apply: Please apply online, by searching for requisition number R0078708. Complete an application with the following documents:

• Resume
• Cover Letter - must be included to be considered. Cover letter should include your interest in the position and how your relevant experience pertains to this position and the UVA Library.

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration. Reference Checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

For questions about the application process, please contact Karon Harrington at fak3ph@virginia.edu. For questions about the position, please contact Ryan Buller at mzy3ue@virginia.edu. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.

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