Job Description

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise,interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

About interface.ai

interface.ai is the leading Agentic AI platform transforming how financial institutions operate and serve their members. Trusted by over 100 credit unions and community banks, we deliver millions of intelligent, secure interactions every day across voice, chat, and internal employee tools.

Our mission is to drive financial wellness, operational excellence, and automation through deeply integrated AI solutions. We're a fast-growing, venture-backed startup where product builders shape the future.

About Nexus

Nexus is our Frontline AI Assistant and Co-Pilot for employees at financial institutions-built to supercharge productivity across contact centers, branch operations, and back-office workflows.

It combines dynamic knowledge retrieval , AI-assisted decisioning , and transactional support with human-in-the-loop capabilities - enabling employees to serve customers faster, more accurately, and with confidence.

From assisting a call center agent during a live interaction to guiding a branch rep through a complex transaction, Nexus acts as the intelligence layer between institutional knowledge, digital workflows, and human operators.

This product has untapped growth potential in the industry - and we’re looking for a Principal Product Manager to take it to the next level.

Why This Role Matters

• Nexus sits at the intersection of automation, knowledge, and human collaboration - an area with huge latent demand and limited innovation.

• You will define a product used daily by employees at hundreds of banks , solving for real operational efficiencies and enabling faster, better service.

• This is a zero-to-one-to-scale opportunity to build a category-defining employee-facing AI platform -and shape how agentic AI augments institutional workflows.

What You’ll Do – Day to Day

Lead Product Strategy and Roadmap

• Own the end-to-end roadmap for Nexus across use cases: real-time agent support, knowledge access, action recommendations, and transaction co-piloting.

• Define how Nexus evolves from a knowledge system to a true agentic assistant that intelligently supports every employee role in a financial institution.

Build Human-in-the-Loop AI Assistants

• Design interfaces and workflows that enable real-time employee-AI collaboration , including edge-case handoffs, override options, and guided workflows.

• Enable proactive suggestions, task automation, and compliance-sensitive decision support within everyday tasks.

Create Unified Employee Experiences

• Build product flows that serve branch reps, call center agents, and back-office teams through shared components and tailored contexts.

• Ensure Nexus provides consistent and contextual value across roles, channels, and operational tiers.

Deepen the AI and Knowledge Engine

• Collaborate with engineering and research to tune knowledge algorithms, dynamic context handling, and intelligent document routing.

• Prioritize performance, precision, and explainability in AI outputs-while collecting feedback to improve agent learning over time.

Build Robust Admin & Content Management Tools

• Lead the development of tools that allow banks to manage and curate content at scale: tagging, versioning, permissions, workflows, analytics.

• Promote self-service interfaces that empower administrators to onboard new content and workflows without engineering support.

Integrate Seamlessly Across Core Systems

• Define APIs, SDKs, and embed strategies to connect Nexus with CRMs, core banking systems, ticketing tools, and internal portals.

• Ensure every integration maintains low latency, context preservation, and enterprise-grade security.

What Success Looks Like

Within 6–12 months, you will:

• Launch AI-assisted support features that reduce call handling time and increase employee confidence in frontline service.

• Deliver tools that make institutional knowledge searchable, actionable, and personalized to roles and context.

• Enable human-in-the-loop decision flows that streamline transaction execution with compliance safeguards.

• Build strong usage, retention, and internal efficiency metrics with measurable impact across institutions.

What You Bring

Required

• 5+ years in product management, with hands-on experience building enterprise platforms or AI-powered internal tools.

• Experience working on B2B - Enterprise SAAS, productivity tools, decision-support systems, or intelligent assistants.

• Background in software engineering, ML, or systems architecture, and fluency in technical conversations with engineering and research teams

• Deep understanding of cross-functional workflows in contact centers, sales ops, or service operations - preferably in financial or regulated domains.

• Demonstrated ability to own complex product areas from inception to large-scale deployment.

Preferred

• Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.

• Familiarity with financial service operations, compliance frameworks, or call center optimization strategies.

• Background in AI-powered UX, retrieval systems, or real-time feedback-driven optimization.

Why You Should Consider This Role

• Define a foundational internal AI product used across employee roles at the world’s most customer-trusted institutions.

• Shape human-in-the-loop AI where agents and assistants collaborate in real-time to enhance service outcomes.

• Solve unsolved problems in institutional knowledge flow, response accuracy, and workflow productivity.

• Operate with full ownership in a high-trust environment, working closely with elite engineering, ML, and customer teams.

Scale with a fast-growing company where your product decisions directly shape how the industry adopts AI

Compensation:

• Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location.

What We Offer:

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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