Live Chat and Email Support Agents Job at HelpFlow, Ogden, UT

dElxR1JuN21VMjJDd1lPT2VScEdMNWVLL0E9PQ==
  • HelpFlow
  • Ogden, UT

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

Royal Caribbean Group

Restaurant Hostess Job at Royal Caribbean Group

The Restaurant Host/ess is responsible for the pre-voyage dining coordination(table assignments). Coordinates Celebrity Select Dining table assignments andwelcomes guest at the entrance. Consistently exhibits personal qualities ofstyle, elegance, poise and grace, while... 

Six Flags Fiesta Texas

Chef de Cuisine Job at Six Flags Fiesta Texas

 ...Overview: Chef de Cuisine Job Type: Full- Time Pay Rate: Salary Category: Food and Beverage Location: Six Flags Fiesta Texas in San Antonio, Texas WHAT WE PROVIDE This is a Full-Time position at Six Flags Fiesta Texas in San Antonio, TX.... 

Prime Staffing

Travel Nurse Manager RN - Endoscopy Job at Prime Staffing

 ...hours, days ~ Employment Type: Travel MUST HAVE BSN. Interim nurse manager for Endo and Pain Management Clinic. Mon-Fri 7a-...  ...network of qualified candidates includes nurses, allied healthcare professionals, corporate support professionals and executives.... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated individuals in Providence, Rhode Island, USA, for an entry-level remote position in data entry, office administration, and online research...

Healthnet Aeromedical Services Inc

Clinical Educator Job at Healthnet Aeromedical Services Inc

 ...for-profit shared service of Cabell Huntington Hospital/Marshall Health Network, Charleston Area Medical Center/Vandalia Health, and...  ...patients Nationally recognized Safety Department In-house Education Department providing clinicians who serve our patients with...