Job Description
Salary : $36,570.09 - $51,672.58 Annually
Location : Social Services - 604 7th St SW Taylorsville, NC 28681
Job Type: Full-Time
Job Number: 202500044
Department: Social Services
Division: Economic Services
Opening Date: 06/11/2025
Closing Date: 6/25/2025 11:59 PM Eastern
FLSA: Non-Exempt
Recruitment Rate / Range: $42,410.09 - $44,557.11
Position Description The primary responsibility of this employee is to correctly determine an applicant's eligibility for Food and Nutrition Services, Crisis Intervention Program, Low Income Energy Assistance Program, Emergency Assistance, Temporary Assistance to Needy Families, Childcare, Work First, Adult Medicaid, and/or Family and Children's Medicaid.
An employee in this class is responsible for the total process of determining or re-determining applicant eligibility in income maintenance programs which includes the intake, processing, and review functions. Work involves intake, processing application, and ongoing maintenance. The employee should have good judgment, scheduling, and decision-making skills. Work involves in-person client contact and/or telephone contact. This position reports directly to an Income Maintenance Supervisor II.
Responsibilites - Interviews client and/or family members to obtain necessary information for application, redetermination and changes in the client's situation.
- Contacts persons and various organizations as required to verify information obtained on the application and/or re-certification form.
- Conducts verifications according to policy and complete only when necessary.
- Obtains all necessary information.
- Evaluate in accordance with program policy and procedures to determine eligibility.
- Enters information into computer and notifies client as to the status of their eligibility.
- Engages in enrollment and eligibility of Medicaid activities including intake, acceptance, eligibility determination, output, case maintenance, customer service and routine update/inquiries into NC FAST.
Additional Job Duties: - Works with generated reports, as indicated by Supervisor.
- Attend all required / suggested trainings.
- All other duties as assigned.
- In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations is expected. Employee is required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during, and after the emergency.
- Employee is also required to participate in relevant exercises and regular preparedness training.
Knowledge, Skills, & Abilities - Ability to read and comprehend rules and regulations (state and federal policies), including frequently changing policies and guidelines pertaining to public assistance program.
- Ability to interpret agency's policies and procedures.
- Ability to communicate to people of varied backgrounds in order to obtain data for documentation and verification of information needed in determining eligibility.
- Ability to detect need for other agency services and make appropriate referrals to the service staff.
- Ability to work with facts and figures.
- Ability to perform tasks involving a high degree of accuracy.
- Ability to learn the intricacies of numerous forms and procedures of the eligibility programs.
- Ability to present information orally or in report form.
- Must acquire interest in and understanding of disadvantaged persons, possess qualities of patience and tolerance, and an awareness of various cultures.
- Ability to efficiently and effectively interact with co-workers to accomplish common tasks.
- Ability to have efficient and courteous interaction with all customers.
- Ability to function professionally in occasional highly stressful circumstances.
- Must have the ability to conduct business in an ethical manner at all times.
Required Minimum Education / Experience - Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or
- Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks, one of which must be in income maintenance; or
- Graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks;
- One year of experience as an Income Maintenance Caseworker in a NC County DSS; or
- Hires without one year experience as Income Maintenance Caseworker in a NC County DSS will be hired at Level I in work against status.
Alexander County is a rewarding and supportive place to work!
We offer a full compensation package including quality benefits with flexible options to meet the needs of our employees and their families.
HEALTH CARE Medical Insurance - Employee medical insurance is 100% paid provided wellness incentive requirements are met. Spouse and family coverage is available at employee expense per pay period:
Child: $69.23 Children: $207.69 Spouse: $230.77 Family: $392.31
Dental Insurance - Employee dental insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period:
Child(ren): $16.95 Spouse: $18.89 Family: $52.32
Vision Insurance - Employee vision insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period:
Child(ren): $3.86 Spouse: $3.48 Family: $7.50
WELLNESS Health Clinic - Available to all County employees and dependents covered under the medical insurance plan. Covered visits include ear infections, colds, first aid, physicals, and other acute care needs.
Complementary Alternative Medicine (CAM) - The medical plan offers alternative therapies such as acupuncture, hypnotherapy, massage therapy, yoga, and others. Specific requirements must be met for partial reimbursement - refer to the employee guide for more information.
Employee Assistance Program (EAP) - Counseling services are available to all employees and dependents in the home. Services are provided in a private and confidential setting. The County provides coverage for the first five visits per year.
YMCA - No joining or monthly membership fees for eligible employees. Employees may opt to upgrade their membership to a family rate of $6.92 per pay period.
PureGrit Fitness - Discounted member fees for eligible employees with access to a weight room, unlimited classes, or a day pass.
WORK/LIFE BALANCE Holidays - Twelve days of paid leave are provided throughout the year to eligible employees.
Sick Leave - Employees earn eight hours per month; EMS employees earn 11 hours per month.
Annual Leave - Employees earn prorated hours per month based upon years of service and hours worked.
Birth Month Leave: Employees will receive the equivalent hours of one regular workday added to their annual leave on the second day of their birth month.
Community Involvement Leave: Employees earn eight hours per calendar year, expiring on December 31.
Bereavement Leave: Employees are given 24 hours of paid leave to grieve the loss of an immediate family member.
Parental Leave: Eligible employees can request up to 6 weeks of paid leave per calendar year.
Discount Tickets - Discount tickets to various recreational venues including AMC Theaters, Carowinds, Tweetsie Railroad, Biltmore Estate, and others.
FINANCIAL STABILITY NC Local Government Retirement System - The Local Governmental Employees' Retirement System (LGERS) is a defined benefit plan. Full-time and eligible part-time employees are automatically enrolled in the system. Employees contribute a mandatory, fixed 6% on a pre-tax basis. An employee is considered vested after five years of contributory service.
Life Insurance - $12,500 of Life and AD&D at no cost to the employee. Additional coverage is available at employee expense.
Longevity - After five (5) years of continuous full-time County service, employees receive an annual lump sum payment of 1.5% of their salary during their anniversary month. Moving forward, the amount increases by .10 per year based upon years of service.
401k and 457 Deferred Compensation - Contributions are available as an employee option.
Tuition Reimbursement: Employees who have completed their initial probationary period are eligible to participate in the tuition reimbursement program of up to $1,000 per semester in qualified expenses.
Supplemental Benefits - The County partners with Aflac, as an employee option, for additional supplemental benefits.
Local Government Federal Credit Union (CIVIC) - Memberships are available to County employees.
For additional details on benefits, please review the Alexander County policies at or
contact the Human Resources Department at (828) 632-1132.
01
Please select your highest level of education completed?
- None
- High School Diploma or GED.
- Associate's Degree in Human Services Technology, Paralegal Technology, Business Administration, Secretarial Science, or related field.
- Associate's Degree in any other field.
- Bachelor's Degree in Human Services, Paralegal, Business Administration, or related field.
- Bachelor's Degree in any other field.
- Master's Degree in Human Services, Paralegal, Business Administration, or related field.
- Master's degree in any other field.
02
How many years of experience do you have as an Income Maintenance Caseworker?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
03
How many years of experience do you have as a paraprofessional, clerical or other public contact which includes negotiating, interviewing, explaining information, gathering or analyzing data, or legal tasks?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 3 years
- Between 3 and 5 years
- 5 or more years
04
How many years of experience do you have with NCFAST?
- None
- Less than 1 year
- 1 to 2 years
- 3 or more
Required Question Alexander County, NC
Job Tags
Holiday work, Full time, Temporary work, Part time, Local area, Immediate start, Flexible hours,