Help Desk Specialist Job at Robert Half, Nashville, TN

c1ltR1MzN3VVbW1PellLQ2RCeE5JSldPOEE9PQ==
  • Robert Half
  • Nashville, TN

Job Description

Position Overview

We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.

Key Responsibilities

  • Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications
  • Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner
  • Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset
  • Document incidents, resolutions, and procedures accurately within the ticketing system
  • Escalate unresolved or complex issues to appropriate teams as needed
  • Follow established IT policies, procedures, and service standards
  • Participate in onboarding and job shadowing until able to work independently

Required Qualifications

  • 1–2 years of experience in a help desk, desktop support, or technical support role
  • Strong knowledge of Windows OS and Microsoft Office applications
  • Hands-on experience troubleshooting hardware and software issues
  • Excellent customer service, communication, and problem-solving skills
  • Ability to work effectively in an onsite, fast-paced support environment
  • Associate’s Degree required

Job Tags

Work at office, Local area,

Similar Jobs

Amada Senior Care NorthShore

Flexible Caregiving Companion Job at Amada Senior Care NorthShore

 ...Summary:We are seeking a compassionate Caregiver to join our team. The Caregiver will provide assistance to individuals in their daily living activities, ensuring their comfort and well-being. Responsibilities:- Assist clients with personal care tasks such as bathing,... 

Systimmune

Scientist/Senior Scientist - AI Small Molecule Drug Design Job at Systimmune

 ...in developing innovative cancer treatments using its established drug development platforms, focusing on bi-specific, multi-specific...  ...key relationships and optimizing drug candidates for efficacy, safety, and pharmacokinetics. Contribute to the development and deployment... 

International Association of Sound and Audiovisual Archives

New York Public Library: Moving Image & Recorded Sound Curator Job at International Association of Sound and Audiovisual Archives

 ...New York Public Library: Moving Image & Recorded Sound Curator NYPL-Moving Image and Recorded Sound Curator Location: US-NY-Manhattan Type: Full-Time Regular Department: Schomburg Center, Moving Image & Recorded Sound Division Responsibilities... 

Aspenational

Federal Construction Estimator | Lead Bids & $40M Backlog Job at Aspenational

A Boston-based general contractor is seeking an experienced General Construction Estimator to manage bids in federal and public projects, with oversight of junior staff. Responsibilities include preparing bids, ensuring organization and effective communication during the... 

DOCTORS CHOICE PLACEMENT SERVICES, INC.

Rheumatology Physician Job at DOCTORS CHOICE PLACEMENT SERVICES, INC.

 ...Rheumatology Opportunity in Suburban Dallas, Texas Private Practice Partnership track- No buy in- owner from day 1 Benefits package including 4k CME, Paid vacation 4 weeks Salary negotiable competititve with the market- Guaranteed salary ($250K +) Plus about...