Job Description

The team leader will form part of the management team to oversee the end-to-end Stock Management/Logistics Operations activities and act as a liaison point with the client, Partner Logistics Team and HCL Internal Teams

This position will focus on Overseeing the operation including the day to managing the Stock and Logistics Operation, staff management, and other standard activities to ensure we meet our obligations to the client.

Main Responsibilities includes but not limited to:

• Stock Management
• Overseeing the Monthly Stock Audits
• Maintaining agreed Stock Levels and working with the client/partner accordingly
• Interfacing with partner/delivery teams to ensure data integrity in Service First and associated systems
• Ensure fair distribution of work and redistribution in the event of staff absences
• Work with Teams to arrange Disposal of Equipment in line with Client Standards
• Work with Client on Current and Future Demands to for utilisation and demand management
• Facilitate ad-hoc Stock Verification required by HCL/Client
• Work with the Central
• Oversea the Monthly Peripheral usage/requirements to maintain Stock levels.

• Logistics
• Work with Delivery and Partner Teams to facilitate Stock Movements
• Track and Optimise Costs
• Work with Logistics Team to ensure kit is booked in and rationalise Part no.

• Staff Management
• Manage HCL and Partner staff as required
• Updating the engineer Shift Rota and Holidays/Sickness approval
• Oversees the on/off boarding of staff
• Ensure new team members have access to all required tools and training
• Ensures all Operational processes are followed and understood
• Taking ownership of escalations through to resolution on all appropriate requests.
• Act as interface for other HCL delivery teams (DSS, ITSD, Device Lifecycle Management) to drive processes and activities
• Ensure discussions and decisions lead toward closure
• Maintain healthy group dynamics
• Deputise as UK Stock/Logistics Operations Manager in his absence.

• Other
• Work with Central HCL HAM Team on reporting/analysis and actions
• Flexibility and teamwork and performs other duties as assigned by your reporting manager

Technical Skills:

• Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook
• Good Analytical Skills and Data Analysis

Business Skills:

• Ability to interact with HCL/RICO so as to ensure that the service is polite, efficient and responsive
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
• Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills (English and local language)
• Must be detail oriented and self-motivating

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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