Job Description

UMR, UnitedHealthcare’s  third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with  UMR , what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within  UMR due to our record-breaking growth.

Regardless of your role at  UMR , the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

The Data Entry Lead/ Receptionist is responsible for greeting all individuals coming into our UMR Corporate office location working to direct them appropriately. They assist with administrative tasks that support the office's efficiency, safety, and maintenance. The Data Entry Lead/ Receptionist works as a Business Segment Liaison (BSL) assisting the department with requests for access, equipment, email services and more. They would also support the team with administrative and other data entry tasks as needed.

This position is full-time (40 hours/week) Monday - Friday onsite at this location. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 am - 5 pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W WAUSAU AVE., Wausau, WI 54401.

This training for this role will be on the job. The hours and duration of the training will be based on needs of the candidate.

Primary Responsibilities:

• Greet UMR members/potential members walking into our office location at the door and work to connect them with the appropriate resources needed to have their questions answered
• Directing UMR members/potential members to the appropriate resources to answer their specific questions (i.e. insurance sales – UHC insurance sales number; claims/ benefits questions – customer service number on insurance card, as we don’t have representatives on site)
• Escalate member/ potential member concerns to leadership as needed if members/ potential members have tried and are having difficulty receiving a response or the information they need.
• Collaborate with Building Security to assist with visitors entering the building, assisting contractors, and UMR/ UHC employees with badge replacement as needed.
• Maintain common areas cleanliness and appropriate supply levels: ordering and restocking as needed.
• Serving as a Business Segment Liaison (BSL) assisting the department with requests for access, equipment, email services and more.
• Assisting the department with administrative and other data entry tasks as needed.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/ GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience working in an office or professional setting
• 1+ years of Data entry, maintenance, and querying experience.
• 1+ years of working with electronic files/documents
• Proficient computer skills including Microsoft Office suite; Microsoft Word (ability to create, copy, edit, save and send documents), Microsoft Excel (ability to create, copy, edit, save and send spreadsheets) and Microsoft Outlook (email and calendar management)
• Must live within a commutable distance of 115 W WAUSAU AVE., Wausau, WI 54401.
• Must have the ability to work any of our 8-hour shift schedules Monday-Friday on location at our 115 W WAUSAU AVE., Wausau, WI 54401 during our normal business hours of 7:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Soft Skills:

• Strong ability to make sound judgment calls and decisions daily with limited information and guidance
• Excellent teamwork skills
• Strong multi-tasking, organizational and time management skills
• Excellent verbal and written communication skills with individuals at all levels of the organization
• Ability to problem solve and propose solutions in a fast-paced environment
• Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities.
• Ability to work autonomously with minimal direction

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Job Tags

Hourly pay, Minimum wage, Full time, For contractors, Work experience placement, Local area, Shift work, Monday to Friday,

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