Customer Service Associate, Express Claims Job at Tesla, Tucson, AZ

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  • Tesla
  • Tucson, AZ

Job Description

What to Expect We are seeking skilled customer service associates who excel in compassion and effective communication to resolve low-exposure insurance claims. The ideal candidate will deliver exceptional customer service by providing expertise, building trust, and cultivating customer satisfaction. The ideal candidate must possess the ability to manage a high volume of claims with both efficiency and accuracy.
What You'll Do
  • Analyze, review, and interpret insurance policies to accurately assess coverage and liability
  • Manage claims of simple to moderate complexity, including single-vehicle and non-disputed accidents
  • Establish and maintain appropriate loss and expense reserves for assigned claims
  • Evaluate the need for further investigation on complex claims to ensure a fair and equitable resolution for all parties involved
  • Oversee and direct the work performed by independent adjusters or appraisers to ensure quality and compliance
  • Thoroughly document, verify, and review damages to support claim evaluations
  • Facilitate timely payments to insureds, claimants, and/or service providers

What You'll Bring
  • High level of attention to detail which is critical for accuracy of routing
  • Possess necessary speed and efficiency to process a large volume of work to meet tight deadlines
  • Have great clerical and organizational skills to ensure proper record keeping
  • Onsite presence is required every day
  • Minimum of high school diploma or equivalent

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

Job Tags

Full time, Temporary work, Flexible hours,

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