Job Description
Position Summary The Coaching Center of Excellence plays a critical role in executing the company's selling systems at the store level, ensuring consistent and effective application of sales methodologies, including EASY, PPP, Bedding, Finance, Product Knowledge, Sleep Science, and other key aspects of the selling system. This position serves as the frontline trainer, coach, and performance enhancer for sales teams. CCE Specialists are responsible for identifying training needs, reinforcing existing sales strategies, and providing targeted coaching to maximize sales productivity and effectiveness.
Responsibilities Training Execution and Reinforcement
- Deliver and reinforce training programs developed by the Learning and Development team to ensure consistent application of the company's selling system.
- Provide in-the-moment coaching to sales associates, emphasizing critical aspects of the selling system such as EASY, PPP, Bedding, Finance, Product Knowledge, and Sleep Science.
Performance Monitoring and Feedback
- Monitor individual and team sales performance metrics, identifying gaps and opportunities for improvement.
- Conduct regular sales audits to ensure adherence to establish selling standards and methodologies.
- Provide feedback to the Director of Coaching Center of Excellence on training effective and emerging coaching needs.
Collaborate and Communication
- Collaborate with Regional Managers to understand specific regional challenges and tailor coaching programs accordingly.
- Partner with the Director of Coaching Center of Excellence to align on training priorities and share insights on emerging sales techniques.
- Serve as a bridge between field sales teams and leadership, ensuring consistent communication and alignment on sales goals and strategies.
Leadership and Development
- Mentor and develop high-potential sales associates to prepare them for future roles.
- Foster a culture of accountability, continuous learning, and excellence within sales teams.
Continuous Improvement And Feedback Loop - Continuously evaluate the effectiveness of training sessions and coaching interactions.
- Provide actionable feedback to the L&D team to help improve and adapt training materials based on field observations and emerging needs.
Qualifications - Proven experience in sales training, coaching, or sales management, preferably within the retail environment
- Deep knowledge of sales systems, methodologies, and best practices.
- Strong communication and presentation skills, with the ability to effectively coach and influence sales associates.
- Demonstrated ability to drive performance improvement through targeted coaching.
- Highly collaborative, with the ability to build strong relationship across all levels of the organization.
- Data-driven approach to performance analysis and problem-solving.
- Bachelor's degree in business, sales, or a related field, preferred
- Frequent travel within the assigned region
Key Competencies
- Coaching Excellence: Ability to inspire and develop sales associates to reach their full potential
- Collaboration: Work effectively with Regional Managers, the Director of Coaching Center of Excellence, and L&D
- Accountability: Maintain high standards of performance and drive accountability within sales teams.
- Communication: Deliver clear and impactful feedback to both individuals and teams.
- Adaptability: Quickly respond to changing business needs and emerging sales trends
- Demonstrate the company's core growth value in the performance of all job functions.
- Additional duties as assigned.
At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.
Apply today and find your home at Ashley!
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.
Job Tags