Bilingual Customer Representative / Interpreter (W-2) Job at Universal Language Service, Inc., Washington DC

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  • Universal Language Service, Inc.
  • Washington DC

Job Description

Position: Bilingual Customer Representative / Interpreter (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST)

Employment Type: Full-time, W-2

Languages Needed:

  • Farsi/Dari
  • Pashto
  • Russian/Ukrainian
  • Spanish

About the Role:

We are seeking dedicated and professional bilingual individuals to join our team as Customer Representatives / Interpreters . This is a dual-role position that combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with an administrative responsibilities .

In addition to interpretation services, this role involves data entry, customer service, and document management. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining a high level of accuracy and professionalism. Strong attention to detail is essential. Full benefits package is available, including medical insurance.

Key Responsibilities:

Interpretation & Customer Support

  • Deliver real-time OPI/VRI interpretation services in your designated language(s)
  • Assist contractors with completing and updating profiles and documentation
  • Follow up with contractors to ensure records are current and compliant
  • Maintain clear and professional communication with contractors and internal teams
  • Handle sensitive information with confidentiality and accuracy

Requirements:

  • Strong bilingual proficiency in English and one of the following languages: Farsi/Dari, Pashto, Russian/Ukrainian, or Spanish
  • Excellent communication, organization, and customer service skills
  • Strong attention to detail and the ability to manage administrative documentation
  • Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST)
  • Prior interpretation experience preferred
  • DSHS or national interpreter certification (NBCMI, CCHI, ALTA) is a plus (Support provided for those seeking DSHS recognition)

Education & Professional Background:

  • Bachelor’s degree in Linguistics or Human Resources is preferred (or equivalent experience)
  • Minimum of 2 years of relevant experience in contract administration and interpreter services

Work Environment & Screening Requirements:

  • This is a full-time, on-site position based at our Bellevue, WA corporate office
  • Remote work is not permitted
  • Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
  • Regular working hours are Monday–Friday, 8:00 AM to 5:00 PM PST

Compensation:

  • up to $25 per hour , depending on qualifications and relevant experience
  • Full benefits package is available, including medical insurance

Job Tags

Hourly pay, Full time, Contract work, For contractors, Work at office, Remote work, Monday to Friday,

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